New Market Setup and Invoicing

Megaport enables fast, secure, and on-demand connectivity between enterprise customers and service providers with our powerful Software Defined Network (SDN). The Megaport SDN is made up of a software layer which controls a global network infrastructure that spans North America, Europe, and Asia Pacific. Customers can deploy point-to-point connectivity between any of the data centre locations on the Megaport Network via the SDN. You can learn more about provisioning connections with Megaport here.

Your Megaport services are ordered and controlled via:

This article will provide you with an overview of how to get set up with Megaport using our self-service process, start provisioning new services within minutes, as well as test connectivity and check service pricing. We’ll guide you through setting up your company, creating a Finance Admin user, enabling a billing market, registering a credit card, and downloading an invoice.

Let’s Get Started

Firstly, go to our Portal and select ‘Register Now’.


Fill out your name, email address, and password. You can review the Privacy Policy and Site Terms by selecting the links. Note that they will appear in a new tab. Select ‘agree’ to agree with the Privacy Policy and Site Terms. There is also an option to log in with your Google credentials at the bottom of the page.


Select ‘Create Account’ and, in a few seconds, you will have access to our Portal. We recommend taking the initial walkthrough tour to get you started. This will highlight areas such as account setup, service creation, Portal tools, API documents, and how to contact support. You can exit the tour at any time.


Set Up your Account

Creating a Company

Within your account, on the left-hand side of your screen, you will see a list of steps required for setting up your account and creating your first Megaport.

Working through the account setup, select ‘Set Up Company’ and enter your company trading name. Before selecting ‘Save Changes’, please review and accept the Global Services Agreement.


Setting up a Company and a Billing Market is a necessary step to be able to order services end to end.
Without a Company and a Billing Market set up, you will be able to create a shopping card and see the services price, but you will not be able to submit the order.


If you try to order a service with a registered Company, but without any Billing Market defined, you will see a warning asking you to complete the account setup and register a market.



Enable a Billing Market

Once you save your changes, you will be asked to register company markets in which you wish to consume services. It is possible, and advisable, to register for multiple markets. However, additional markets may be added later as you expand your services. 


Your preferred billing currency is selected here. The currencies vary per market. You will always have local currency as an option and, in most cases, USD as the secondary. For instance, the Singapore Market offers the option of billing in SGD and USD.

Please note that once you have selected your currency, this cannot be changed.


Certain markets offer more than two currencies to choose from. Those markets are: Hong Kong (HKD, SGD, USD), UK (GBP, EUR, US), and Switzerland (CHF, EUR, USD).

If you want to have multiple billing email addresses, just type them in using a comma to separate them.



Our default payment option is via Electronic Fund Transfer, post-paid with 30-day payment terms. Once your first invoice is issued, it is also possible to pay with a credit card via the Portal and set up automatic monthly payments. One-off credit card payments are accepted at any time via the Portal.

To register a credit card, simply click on the credit card icon next to the Enabled Market of your choice.


Credit card processing fees will be applied to your next invoice. Megaport passes these fees directly from Stripe, our payment provider, to you. No PCI DSS information is taken or held by Megaport. For more information about Stripe credit card transaction fees, click here.

credit-card-detailsCreating a Finance User

Our Portal provides the option to set up different user roles so that organisations can separate tasks and control of their services.


After you have created your Megaport Account and have set up your Company and Billing Market, and registered a credit card, you may want your finance department to have access for looking after actions such as: payments, invoicing, market registration, etc.

To create a new user, select ‘Company’ and then ‘Manage Users’. (Please note that you must have ‘Company Admin’ privileges to edit user credentials).


This will load the ‘Manage Users’ area and show existing users and the option to select a new user. From here, you can add a new user or edit existing user privileges and contact information.

Select ‘New User’ to create a new user with Finance role.


After that, fill out the required information, and click on ‘Save’.


There is also another type of Financial role defined within the Portal, and it is the Financial Contact role type. Below you can find a list of what permission this role grants to the user.


Download an Invoice

To download your invoice in a PDF format, just click onto your Enabled Market of choice, click on the invoice icon, next to the credit card, and on the printer icon next to the total of the invoice you would like to download.


This will open a new tab, with a PDF version of the invoice.


It is also possible to download all your invoice data in CSV and JSON format by scrolling down the Markets page and clicking on ‘
Download all Invoices’.


Complete your User Profile

Back at the dashboard, select ‘User Profile’ and complete your user details including your phone number. Under ‘User Profile’, there is an option to enable a two-factor authentication. Google Authenticator is our recommended authentication app. If you cannot scan the QR code, there is an option to enter a test code instead.


Add your Company to the Megaport Marketplace

The Megaport Marketplace is a global marketplace that connects service providers with our vast Ecosystem of enterprise customers. On the Megaport Exchange, service providers can promote their business and end-user customers can efficiently multi-source their organisation’s IT service needs and obtain the best solution regardless of previous location limitations. Click here for more information .

Please note: Megaport users who do not wish to advertise their services on the Megaport Exchange are not required to complete this section.

It is possible to complete this information in private mode so that you can complete your Megaport Exchange information in private and then publish at your desired time. In this section, you can enter a company logo and bio which will be included in the first view presented to potential customers.

Other details include contact email, website URL, social media channels, and phone number. To enable potential customers to find your company in an Megaport Exchange search, you need to select the types of services offered by your company on the Megaport Exchange. These can be selected under the ‘Provider Type’ section.


Create your First Megaport, Virtual Cross Connect, or Megaport Cloud Router

Please refer to our Knowledgebase for step-by-step guides on how to create a Megaport, Virtual Cross Connect, or Megaport Cloud Router (MCR).


About the Megaport API

Our Portal is entirely built on the Megaport APIs. API documentation is available here including ‘collection’ downloads for API testing in Postman.

Prerequisite Information

Billing information required:

  • Currency in which you wish to be billed for each region or globally
  • Markets in which you want to provision your service (this may be completed later)
  • Company registered name
  • Company address
  • VAT or Tax registration number as required per region. (VAT/EIN/Tax ref/NZBN/Business Registration Number/ABN)
  • Billing contact name, email address, and phone number
  • There is an optional Purchase Order Number. This number will appear on all invoices related to that market

Megaport Marketplace profile information required:

Only required if you wish to complete your profile and advertise your services on the Megaport Exchange

  • Company logo
  • Company bio
  • Contact email address, website URL, and phone number
  • Services offered by your company (selected via the Megaport Exchange)
  • Social media details: Facebook, Twitter, Google and LinkedIn (optional)
  • Headquarters address

©2020 Megaport. Megaport, Virtual Cross Connect, VXC and MegaIX are registered trademarks of Megaport (Services) Pty Ltd ACN 607 432 646.

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