Setting Up a Megaport Account

This article describes how to quickly set up a new Megaport account. You will create a company profile, set up a billing account, and assign a user role to a finance contact for invoice purposes. Once you have completed these steps, you’ll be ready to start provisioning new services, test connectivity, and verify service pricing. 

Before you set up a new account, make sure you have this billing information:

  • Billing currency – A list of currencies for the billing markets. You can specify a currency for each region, or globally.
  • Billing markets – A list of markets where you want to provision services (you can add to this list at a later time).
  • Company details – A registered company name and address.
  • Billing contact details – The full name, email address, and phone number of the billing contact.
  • Tax details – The tax or VAT registration number as required per region (for example, a Tax ID Number, New Zealand Business Number, Business Registration Number, or Australian Business Number).
  • Purchase order number – An optional PO number for tracking. This number will appear on all invoices related to its market.

If you want to advertise your services on the Megaport Marketplace, this profile information will be required to complete your profile:

  • Company logo
  • Company biography
  • Company headquarters address
  • Contact email address, web site, and phone number
  • Services offered by your company (selected via the Megaport Marketplace)
  • Social media details: Facebook, Twitter, Google, and LinkedIn (optional)

For details on Megaport Marketplace, see Megaport Marketplace.

Registering an account

The first task is to set up your company with a Megaport account. 

To register an account

  1. Visit the Portal and click Register Now.


  1. Complete all fields, or click Sign in with Google if you prefer to log in with your Google credentials.
  2. Review and accept the Privacy Policy, Site Terms, and Acceptable Use Policy.
  3. Click Create Account.

Create Account

  1. Click Start Tour to familiarize yourself with account setup, Portal tools, and how to contact Megaport Support. 

Adding a company profile

The next task in setting up your account is to add a company profile and select a billing market.  If you haven’t performed these steps you can still create a shopping cart and view pricing, but you won’t be able to submit an order. 

To add a company profile

  1. Choose Company > Set Up Company to display the Company Profile page.

Company Profile

  1. Enter your company Trading Name. 

The trading name is the name the public sees, and not the legal name.

  1. Review and accept the Global Services Agreement.
  2. Click Save.

Note: Until account setup is complete and a billing market is enabled, it is not possible to order services.

Enabling a billing market

After you save your new company profile, you will enable the company billing markets where you want to consume services. We recommend that you enable multiple markets; however, you can enable a single market now and add markets later as you expand your services. 

To enable a billing market

  1. Click View Company Markets from the Company Profile page.

If the Company Profile page isn’t visible, choose Company > Billing Markets.

Billing Markets

  1. Click Enable next to your preferred billing market(s). 

Enable Market

  1. Complete all fields for the chosen billing market.
    • Billing Currency – The billing currency for this market. The currencies vary for each billing market. In most markets, the US dollar (USD) is available as the secondary currency. For example, the Singapore billing market offers the option of billing in both Singapore dollars (SGD) and USD. Once you have chosen a currency, it cannot be changed.
    • Company Name – The company name that appears in your profile.
    • Billing Contact Details – The name, phone, email address, physical address, and country for the billing contact. Use commas to separate multiple email addresses.
    • Company Registration No. – The tax or VAT registration number as required per region.
    • Purchase Order Number – An optional PO number for tracking. This number is optional and appears on all invoices related to its market.
  1. Click Save.

After adding a company profile, you can view markets associated with it by choosing Company > Company Profile and clicking View Company Markets

Managing your Megaport payment information

When you buy a Megaport service, the payment information you provide is saved to your new Megaport account. By default, payments are made by electronic funds transfer (EFT), post-paid with 30-day payment terms. 

To register a credit card

  1. Choose Company > Billing Markets.

Make Payment

  1. Click the Make Payment icon for the Enabled Market.

Payments Tab

  1. In the Payments tab, click Register Card.

Register Card

  1. Enter the Card Number, Expiry, and CVC.
  2. Select whether you would like to set up automatic payments on this credit card.  

Note: Automatic payments are only available after Megaport has issued your first invoice. One-off credit card payments are accepted at any time.

Megaport will apply any credit card processing fees to your next invoice. These fees come directly from Stripe, our payment provider. Megaport does not take or hold any PCI DSS information. For more information about Stripe credit card processing fees, go to

Assigning a finance user role

You can provide portal access to those who make financial decisions for the registered company by creating specific user roles: Finance or Financial Contact. These roles determine the user’s permissions to manage the account.

Note: You must have Company Admin permissions to create or edit user roles.

A Finance user can:

  • Place and approve orders 
  • View financial data 
  • View and delete services 
  • Make payments
  • Create, view, and modify service keys
  • Create, edit, and delete credit card records

The Financial Contact role is similar to a Finance role, but does not have permissions to place or approve orders, delete services, or administer service keys. A Financial Contact user can:

  • View and define services
  • View the Megaport Marketplace profile
  • Create, edit, and delete credit card records
  • View financial data 
  • Make payments

To create a financial user role

  1. Choose Company > Manage Users. 

The Manage Users page appears. On this page, you can view existing users, add a new user, or edit existing user permissions and contact information.

Manage Users

  1. Click New User to create a new Finance user role.

New User

  1. Provide the following information:
    • Contact details – The first name, last name, email address, and phone number for the financial contact.
    • Role – The financial role for the new user. Permissions vary by role.
  1. Click Save.

For details on managing user roles, see Managing User Roles: Adding, Modifying, and Deactivating.

Downloading invoices

From the Company Billing Markets page, a user with the appropriate permissions can download and print a PDF of an invoice.

To download an invoice

  1. Choose Company > Billing Markets.

View Invoices

  1. Click the View Invoices icon.

Invoices Tab

  1. Click the printer icon for the invoice you would like to download.

A new browser tab opens with a PDF version of the invoice.

Sample Megaport Invoice

  1. To download all invoice data, click Download All Invoices at the bottom of the Company Billing Markets page. 

You can specify JSON or CSV for the output format.

Download All Invoices

Managing your user profile

From the User Profile page, you can update user profile details, email preferences, view account activity, and enable two-factor authentication. 

To manage your user profile

  1. Choose User Profile under your user name on the dashboard. 

User Profile

  1. To update user profile details, make the changes and click Save Changes.
  2. To change the email address associated with your profile, click Change Email, enter the password and new email address, and then click Save.
  3. To update your email preferences, click Email Preferences, specify whether you want to receive Megaport newsletters or promotional material, and then click Save.
  4. To change your account password, click Change Password, make the appropriate update, and then click Save.

Securing your account with two-factor authentication

Two-factor authentication provides an extra level of security for your account. We recommend that you use the Google Authenticator app.

To enable two-factor authentication

  1. Choose User Profile under your user name on the dashboard.
  2. Click Enable Two-factor Authentication.

Two Factor Authentication

  1. Scan the QR code with the authenticator app.
  2. Enter your account password.
  3. Enter the token generated by the authenticator app.
  4. Click Enable Two-factor Authentication.

Adding your company to Megaport Marketplace

Megaport Marketplace connects your business to Megaport’s global ecosystem of enterprise customers. Service providers can promote their business and end users can efficiently multi-source their organization’s IT needs and find the best solution regardless of location. For details on Megaport Marketplace, see Megaport Marketplace.

Note: Advertising your services on the Megaport Marketplace is optional.
Megaport Marketplace

What’s next?

Once you have set up your account, you can add a Megaport, a Megaport Cloud Router (MCR), and connect to the Megaport network. For details, see Creating a Megaport, Megaport Cloud Router (MCR), or How do I connect to services?.

©2020 Megaport. Megaport, Virtual Cross Connect, VXC and MegaIX are registered trademarks of Megaport (Services) Pty Ltd ACN 607 432 646.

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