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Megaport Documentation
Adding and Modifying Users

Adding and Modifying Users

If you have Company Admin permission for the Megaport Portal, you can create and edit Portal users, assign roles, activate/deactivate users, and reset Multi-Factor Authentication (MFA) per user. Creating a new user will send the user an email, inviting them to join your Megaport Portal account. For more information, see Inviting Users to Your Account.

Adding users

You can add new users to invite them to your account.

To create a new user

  1. Visit the Megaport Portal and log in.

  2. Choose Company > Manage Users.
    Manage Users

  3. Click New User (at the bottom of the page).
    Complete all fields.
    New User
    The user email address is required for registration. It becomes the username for logging in to the Megaport Portal and will receive notifications from the system. The role determines what actions the user can perform in the Megaport Portal and their access permissions. For more information about user roles, see Managing User Roles.

    Note

    • An email address cannot be used more than once.
    • When SSO is enabled (an IdP connection has been created), and the email domain is associated with SSO, the user will be sent an email containing a link that must be clicked to confirm the user for the account. If the email domain is not associated with SSO, the standard invite email will be sent with a temporary password for logging in. Users from other domains can be added, however, a pop-up message will show during creation warning that the user won’t be able to log in unless they are given the Company Admin role. For more information, see Setting up Single Sign-On.

  4. Click Save.
    When you create a new user, the user is sent an email with instructions for logging in or confirming the user account. For more information, see Inviting Users to Your Account.

Modifying existing users

For existing users, you can edit the user profile, and activate and deactivate user access. This allows you to maintain accurate user details, ensure users are assigned to the appropriate roles, and suspend user access to the Megaport Portal.

Note

  • You cannot change the user’s email address.
  • When SSO is enforced and the user is in an Inactive state, if you are re-activating the user account and it is not associated with an SSO domain, the user will be blocked and unable to log in. Make sure that the user’s email domain is associated with an SSO domain. As an exception, if the user is a Company Admin, they will be able to access their account even if they are not associated with an SSO domain. For more information, see Setting up Single Sign-On.

To modify an existing user

  1. From the Manage Users page, find the user to modify.
    You can use the filter at the top of the page to quickly find the user by name.
  2. Click Edit user profile (Edit) for the required user.
  3. Make the changes to the user account then click Save.
Last update: 2024-04-15